Shipping policy

How orders are made and shipped

Every Called & Sent piece is printed and finished only after you place your order. That is why there is a short production window before your order ships.

Where your order ships from

Apparel is printed and shipped from the United States. We ship to US addresses only. Star maps and other gifts are made to order and also ship to US addresses only (see below).

US shipping options

Free Economy Delivery: US$0 on every US order, no minimum. Typically arrives about 10 days after you order.
Standard Delivery: US$5.99. Typically arrives about 6 days after you order.

These are typical times from the day you order, production included. They are not guarantees, and we do not promise delivery by a particular date. Carrier delays and peak-season volume (Black Friday, Christmas, Mother's Day, Father's Day) can add time.

US addresses only

We ship to addresses in the United States only. We do not ship outside the United States.

Tracking

You will receive a tracking number by email once your order ships. Tracking can take 24 to 48 hours to start showing carrier updates after the email arrives; that is normal carrier behaviour, not a lost package.

Multi-item and split shipments

If your order contains items made at different facilities (this can happen if you order across product types), they may ship separately and arrive on different days. Each parcel gets its own tracking number, which we send as it ships. There is no extra shipping charge for split shipments.

Delays

Print-on-demand is slower than warehouse-stocked apparel; that is the trade-off for printing only what is actually ordered, with no overstock waste. If your order is well past the typical window for your shipping option, email hello@calledandsent.co with your order number and we will check the production and carrier status.

Lost packages

If tracking shows your order as delivered but you do not have it, check with neighbours, household members, and your local carrier first; packages are occasionally scanned as delivered a day before they actually arrive. If three business days have passed since the "delivered" scan and there is still no parcel, email hello@calledandsent.co. We will open a trace with the carrier; if the package is confirmed lost in transit, we will reprint and reship at no cost (this falls under the Return policy "never delivered" path).

Address and delivery issues

Address changes. Once an order enters production (typically within 24 hours of being placed), the shipping address can no longer be changed. Double-check your address before submitting checkout.
Wrong address submitted. If your order ships to an incorrect address you submitted at checkout, the order is non-refundable. We cannot recover packages sent to addresses you provided. If we made an error transcribing the address, we will cover the cost of a reship.
PO Boxes. Most carriers we use can deliver to PO Boxes, but some orders require a street address. If a carrier rejects your order for a PO Box, we will contact you for an alternate address before reshipping.
Refused or unclaimed packages. If you refuse delivery, or a package goes unclaimed and is returned, we can either reship at the cost of new shipping or refund the item cost (less original shipping). Email hello@calledandsent.co to choose.

Star maps and gifts

Star maps and other gifts ship to US addresses only.

United States: free shipping on every star map, no minimum.

Each piece is printed, framed if you chose a frame, and packed after you order, so there is a production window before it ships. You will receive a tracking number by email once it ships. Each star map is usually made in 2 to 5 business days and, once it ships, usually arrives in 2 to 7 business days. These are typical times, not guarantees, and we do not promise delivery by a particular date. For delivery before Christmas in the US, order by December 9. Alaska, Hawaii, US territories and APO/FPO addresses can take a few days longer. Pieces are packed to travel; if yours arrives damaged, see "Star maps and personalised gifts" in the Return policy.

Contact

For any shipping question or concern: hello@calledandsent.co