Shipping policy
Shipping policy
How orders are made and shipped
Every Called & Sent piece is printed and finished only after you place your order. That means there's a brief production window before your order ships — typically **3–7 business days** — followed by transit time to your address.
Where your order ships from
We work with a regional network of print partners so your order ships from the facility closest to you:
- US orders → US-based print partners
- Australian and New Zealand orders → Australia-based print partners
- UK and EU orders → UK or EU-based print partners
- Canada → US print partners
- Rest of world → routed to the nearest available partner
This routing means most orders avoid international shipping entirely.
Shipping times
Total time = production (3–7 business days) + transit. Transit estimates once shipped:
| Destination | Typical transit time |
| United States (within US) | 4–8 business days |
| Australia (within AU) | 3–8 business days |
| United Kingdom | 4–8 business days |
| European Union | 5–10 business days |
| Canada | 6–12 business days |
| Rest of world | 10–30 business days |
These are typical carrier windows, not guarantees. Carrier delays, customs holds, and peak-season volume (Black Friday, Christmas, Mother's Day, Father's Day) can extend transit beyond these ranges.
Shipping rates
Shipping rates are calculated at checkout based on your destination, the items in your order, and the available carrier options. You'll see the exact total before you pay.
Tracking
You'll receive a tracking number by email once your order ships. Tracking can take 24–48 hours to start showing carrier updates after the email arrives — that's normal carrier behaviour, not a lost package.
Multi-item and split shipments
If your order contains items printed at different facilities (this can happen if you order across product types), they may ship separately and arrive on different days. Each parcel gets its own tracking number, which we'll send as it ships. There's no extra shipping charge for split shipments — you pay one shipping fee at checkout regardless of how many parcels your order ends up in.
International orders, customs, and duties
For orders crossing into a country different from the print partner's location, customs duties, import taxes, and handling fees charged by the destination country are the customer's responsibility. We can't predict or control these — they're set by your local customs authority. If your order is held in customs, you'll typically need to contact your local postal carrier to clear it.
Most US-to-US, AU-to-AU, and UK/EU-to-EU orders avoid customs entirely thanks to our regional routing.
Delays
Print-on-demand is slower than warehouse-stocked apparel — that's the trade-off for printing only what's actually ordered, with no overstock waste. We don't pad the estimates above; those are the genuine windows. If your order is past the upper end of its window, email hello@calledandsent.co with your order number and we'll check the production and carrier status.
Lost packages
If tracking shows your order as delivered but you don't have it, check with neighbours, household members, and your local carrier first — packages are occasionally scanned as delivered a day before they actually arrive. If three business days have passed since the "delivered" scan and there's still no parcel, email hello@calledandsent.co. We'll open a trace with the carrier; if the package is confirmed lost in transit, we'll reprint and reship at no cost (this falls under the Return policy "never delivered" path).
Address and delivery issues
- Address changes. Once an order enters production (typically within 24 hours of being placed), the shipping address can no longer be changed — production locks the routing. Double-check your address before submitting checkout.
- Wrong address submitted. If your order ships to an incorrect address you submitted at checkout, the order is non-refundable. We can't recover packages sent to addresses you provided. If we made an error transcribing the address, we'll cover the cost of a reship.
- PO Boxes. Most carriers we use can deliver to PO Boxes, but some orders (especially express or oversized items) require a street address. If a carrier rejects your order for a PO Box, we'll contact you for an alternate address before reshipping.
- Refused or unclaimed packages. If you refuse delivery, or if a package goes unclaimed and is returned to the print partner, we can either reship at the cost of new shipping or refund the item cost (less original shipping). Email hello@calledandsent.co to choose.
Contact
For any shipping question or concern: hello@calledandsent.co